Frequently Asked Questions

Welcome to the Alfresco Chapel BBQ Centre FAQ page! Got questions? We’ve got answers. If you don’t see what you’re looking for below, feel free to contact us — we’re always happy to help.

🔥 General

What does Alfresco Chapel BBQ Centre sell?
We specialise in premium BBQs, outdoor kitchens, smokers, fire pits, alfresco accessories, and outdoor living solutions from the world’s leading brands — all curated for performance, style, and durability.

Where are you located?
Visit us at The Old Methodist Church, 21 Market Street, Adlington, PR7 4HE. Our showroom is designed to inspire and help you plan your perfect outdoor space.

Do you offer expert advice?
Absolutely! Whether you’re a seasoned grill master or just starting out, our passionate team will guide you to the ideal BBQ, setup, and accessories tailored to your space, budget, and lifestyle.

Are your products suitable for UK weather?
Yes! All our BBQs and outdoor products are designed to withstand the UK climate, using materials and finishes that resist rust, corrosion, and wear — perfect for year-round outdoor use.

🛒 Orders & Delivery

Can I shop online?
Yes! Our full range is available to browse and purchase online, with delivery across the UK.

How long does delivery take?
Delivery times typically range from 1 to 5 business days depending on product availability and your location. We’ll keep you informed every step of the way.

Can I click and collect?
Yes! Select ‘Click & Collect’ during checkout, and we’ll notify you when your order is ready for pickup at our showroom.

Do you deliver large or bulky items?
We do. For larger BBQs, outdoor kitchens, or fire pits, we use specialist couriers who will deliver your item safely to your doorstep, and we offer tracking and delivery notifications.

💳 Payments & Finance

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and popular buy-now-pay-later services such as Klarna and Payl8r.

Do you offer finance options?
Yes! Spread the cost with Klarna or Payl8r. Interest-free and longer-term plans are available, giving you flexibility on payments. See our Finance Info page for full details.

Is my payment information secure?
Absolutely. We use trusted payment gateways with industry-standard encryption to ensure your personal and financial data is fully protected.

🔧 Installation & Support

Do you offer installation services?
Yes, we can arrange professional installation for built-in BBQs, outdoor kitchens, and other complex setups. Contact us for a personalised quote.

Do you offer a build and deliver service?
Yes! For most products, especially grills and smokers, we offer a build, seasoning, and delivery service within selected areas in the North West of England. Your BBQ will arrive fully assembled, seasoned, and ready to use — hassle-free.

What if something goes wrong with my BBQ?
All products come with manufacturer warranties. If you experience any issues, contact us directly and we’ll coordinate repairs or replacements quickly.

Do you provide product maintenance tips?
Yes! Our team offers guidance on how to care for and maintain your BBQ and outdoor kitchen to ensure it lasts for years to come.

🌟 In-Store Experience

Can I try out the BBQs in-store?
Definitely! Our showroom features live demos and interactive displays so you can see and feel how our products perform before you buy.

Do you host events or cooking demos?
Yes, regularly! Follow us on social media or sign up to our newsletter to get invites to BBQ masterclasses, product launches, and seasonal events.

Is parking available at the showroom?
Yes, free customer parking is available nearby to make your visit easy and convenient.

📦 Returns & Warranty

What is your returns policy?
We accept returns within 14 days of purchase (online or in-store) for unopened, unused products — see our full Returns Policy for details.

How long are your warranties?
Warranty length varies by product and manufacturer but typically ranges from 1 to 10 years. We’ll provide specific details at the point of purchase.

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🛠️ Custom Solutions

Can you help design a custom outdoor kitchen?
Yes! Our experts will work with you to design and supply a tailor-made alfresco kitchen solution that fits your space, cooking style, and budget.

Do you supply commercial BBQ equipment?
Currently, we focus on residential and light commercial outdoor cooking equipment. For large-scale commercial orders, please contact us to discuss your needs.

Still Have Questions?

No problem — we’re here to help!
📞 Call us at 01257 795700
📧 Email us at sales@alfrescochapel.co.uk
💬 Or drop by our showroom for a friendly chat!