Delivery & Returns

🚚 Delivery & Returns

At Alfresco Chapel BBQ Centre, we want your experience to be as seamless as your first perfect BBQ. Here’s everything you need to know about our delivery and returns process

 

📦 Delivery Information

We use Shopify’s trusted shipping partners — Evri and DPD — to deliver your orders safely and quickly across the UK.

Standard UK Delivery

  • Carriers: Evri or DPD (depending on order size and location)

  • Estimated Delivery Time: 1–5 business days

  • Dispatch Time: Orders are typically dispatched within 1–2 business days

  • Shipping Cost: Calculated at checkout based on the size and weight of your items

You’ll receive full tracking information once your order has been dispatched.

Working Days & Same-Day Dispatch

  • Working Days: Monday to Friday (excluding weekends and Bank Holidays)

  • Same-Day Dispatch Cut-Off: Orders placed before 2:00pm Monday–Friday will be dispatched the same day

  • Orders placed after 2:00pm, or on a weekend or Bank Holiday, will be processed the next working day

  • No orders are processed or dispatched on Saturdays, Sundays, or Bank Holidays

Delivery Restrictions

  • We currently only deliver within the UK mainland

  • Unfortunately, we do not deliver overseas or to Southern Ireland

Click & Collect

Prefer to pick up? Select Click & Collect at checkout and collect your order from our showroom:

The Old Methodist Church, 21 Market Street, Adlington, PR7 4HE
We’ll notify you when your order is ready for collection

 

🔁 Returns Policy

We want you to be completely satisfied with your purchase. If something isn’t right or you change your mind, we’re here to help.

Return Eligibility

  • You may return items within 30 days of delivery

  • Items must be unopened, unused, and in a re-sellable condition

  • Products must be returned in their original packaging with all included components

Please note: Custom-built or special-order items may not be eligible for return.

Who Covers Return Shipping?

  • Change of mind / wrong item ordered: You are responsible for return postage

  • Faulty, damaged, or incorrect items: We’ll cover the return shipping costs

To request a return, please contact our team:
📧 sales@alfrescochapel.co.uk
📞 01257 795700
We’ll guide you through the process and provide return instructions.

Refunds

Once we’ve received and inspected the returned item, we’ll process your refund within 5–7 business days back to your original payment method.
We’ll notify you as soon as the refund has been issued.

 

🔒 Important Notes

  • All returns must be authorised by our team before being sent back

  • Returned items must be in a re-sellable condition to qualify for a refund

  • We recommend using a tracked shipping service for your return

Need Help?

We're always happy to help. If you have any questions about delivery, returns, or your order, reach out:

📞 01257 795700
📧 sales@alfrescochapel.co.uk
💬 Or visit us in-store